CCNG

MAY 27, 2021

Contact Center Leaders are continually being pushed to improve processes, decrease cost, increase customer satisfaction, and improve sales or metrics. In this article, we will provide a summary of many situations where a Contact Center Consultant could provide immense value. A consultant can be a sounding board for ideas.

Consulting 195

Consulting Consulting Contact Center Gamification 195

CCNG

NOVEMBER 9, 2021

This means that while AI technology is repeatable, the training data that these AI models rely on isn’t. So for those looking to embrace AI, you don’t need to go buy servers, but you should consult some experts in the space, and take some time to tailor your strategy and integration before setting it live in the wild.

Contact Center 259

Contact Center CCNG Contact center software Finance 259

CCNG

JULY 26, 2023

Here is information that my fellow CCNG members may want to consider when choosing a new cloud contact center product. Just think about how businesses have changed since then as a result of things like product and technology innovation. This can potentially cause serious business or technical challenges down the road.

Cloud contact 195

Cloud contact Contact Center CCNG Finance 195

CCNG

MARCH 23, 2022

There are also differences in how we serve the various generations, including the speed of conversation, the use of technical jargon, and the comfort level with technology in general. It is a challenging time to be supporting the customer, but we also have the technology and capability to succeed as never before.

CCNG 195

CCNG Call Center Education Self service 195

CCNG

NOVEMBER 15, 2023

Closely Examine Vendors’ Experience and Methodologies Sometimes customers who have embarked on a PS project are frustrated that the chosen vendor didn’t really have the right expertise for implementing the technology and applications for their environment.

Contact Center 195

Contact Center CCNG Cloud contact Consulting 195

CCNG

MARCH 30, 2022

Some sales organizations utilize email “cadences” to drive their business development efforts by utilizing a certain order of pre-programmed emails in the quest for increasing sales. To be truly successful, work-at-home culture has to evolve and be cultivated to support any process or technology. Will you be that leader?

Coaching 195

Coaching CCNG Average Handle Time Contact Center 195

CCNG

APRIL 27, 2022

My background is sales management. I led my first outside sales team of 40 people right out of college. I was hired by this CEO to change the culture from customer service to sales because 95% of this company’s clients were in the consumer products and services industry. I had no idea about contact centers.

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CCNG Contact Center Scripts Feedback 195