3CLogic
SEPTEMBER 28, 2022
The ServiceNow Healthcare platform gives control to the patients and improves their experience by offering digital self-service options for common requests and virtual agent experiences that further enhance the self-service options available to patients. Improved Patient Care Experiences.
Xaqt
JUNE 3, 2020
We refer to this as Human-Assisted Conversational AI, or Human-in-the-Loop, and its a key reason why Xaqt's Conversational Service Automation platform and Virtual Agents continually outperform the market in terms of accuracy and the quality of customer experience we deliver. These are data and skills that most organizations lack.
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EPIC Connections
FEBRUARY 19, 2019
A case study: A major financial company had automation, but the system was outdated. Complex IVR call flows prevented most callers from successfully navigating the self-service features, so 98% of their calls required agent assistance, resulting in a very high average cost per call. We solved it! We solved it!
Global Response
APRIL 17, 2023
That depends on your needs and goals, but in general you should look for: advanced IVR and call routing capabilities automation and AI tools chatbots or virtual agents self-service solutions omnichannel support and robust CRM solutions Remember: modern solutions are often powered by modern technology.
Uniphore
JUNE 10, 2021
Direct your Callers to Effortless Digital Customer Service With Visual IVR. We polled attendees of our Knowledge Management Vs. Knowledge Automation webinar on how they viewed agent onboarding. Most stated that it took anywhere from one to several months for an agent to become proficient. Call Volume During COVID-19.
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