10 Ways the Best Call Centers Thrive in the New Normal
Uniphore
JUNE 10, 2021
25% Lack of self-service options. 0% Security issues with Agents at Home. Use Self-Service to Handle High Call Volume. Fortunately, you can take the pressure off of your agents. Direct your Callers to Effortless Digital Customer Service With Visual IVR. Bring the Service Back to Self-Service.
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