ChurnZero

APRIL 27, 2022

As a vendor, value realization affects customer loyalty and retention, customer satisfaction, referrals and recommendations, and opportunities to upsell. Setting value realization metrics. The value definition stage is where you should set your own metrics for value realization. 5: Optimization.

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Chief Customer Officer Upselling Education Metrics 52

SmartKarrot

SEPTEMBER 10, 2020

But this blog is specifically about Chief Customer Officer (CCO). Chief Customer Officer (CCO) is the highest position in the customer success department in any organization. These initiatives can be in any of the forms, from creating a customer loyalty program to driving training for employees.

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Chief Customer Officer Customer centricity SaaS Upselling 10

ChurnZero

JULY 9, 2020

Celebrate (and Capitalize) on Success With Case Studies. Case studies are a mutually beneficial way to promote your product and your customer among interested audiences – so long as your features know their place in the story. If they outshine your customer, you’ll lose the reader.

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SaaS Marketing Upselling Chief Customer Officer 64

ChurnZero

DECEMBER 20, 2019

Conversations are no longer driven by product features but rather about customer enablement and alignment on the expected impact from the partnership between the customer and a company. Making customers happy is no longer good enough. . . Abby Hammer , Chief Customer Officer , ChurnZero .

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Chief Customer Officer Sales Customer centricity SaaS 80

Amity

NOVEMBER 25, 2014

This alone should substantiate the need for a customer success role within the organization. Amity: This is a case study in situation/solution/impact and experience that you can leverage having been there and of course we can all learn from. Prove that product adoption is important and the financial metrics it will drive.

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SaaS Chief Customer Officer Upselling Accountability 48