ChurnZero

APRIL 27, 2022

As a vendor, value realization affects customer loyalty and retention, customer satisfaction, referrals and recommendations, and opportunities to upsell. Your customer has seen the product’s value. They may be open to upsells, cross-sells, or add-ons. This process and its conclusion are called value realization.

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SmartKarrot

SEPTEMBER 10, 2020

But this blog is specifically about Chief Customer Officer (CCO). Chief Customer Officer (CCO) is the highest position in the customer success department in any organization. These initiatives can be in any of the forms, from creating a customer loyalty program to driving training for employees.

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ChurnZero

JULY 9, 2020

Celebrate (and Capitalize) on Success With Case Studies. Case studies are a mutually beneficial way to promote your product and your customer among interested audiences – so long as your features know their place in the story. If they outshine your customer, you’ll lose the reader.

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Squelch

OCTOBER 25, 2019

We were grateful for the opportunity to ask questions about the challenges facing their customer support and success teams and show how the Squelch customer experience optimization solution might be able to help. What has fundamentally changed in the industry is how much we care that the customer achieves their business outcome.

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SmartKarrot

APRIL 6, 2021

Understand what the objective is and create a financial case around it. Is it revenue- if yes, work around customer retention and expansion revenue. Support your statement with real examples and case studies. Have case studies that include the benefits of customer success. How a client grew revenue?

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ChurnZero

DECEMBER 20, 2019

By joining forces and clarifying roles, both teams can deliver a better customer experience and drive more revenue for their organizations. . . Abby Hammer , Chief Customer Officer , ChurnZero . Jay Nathan , Founder & Managing Partner, Customer Imperative . CS brings focus to their purpose. .

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Amity

NOVEMBER 25, 2014

This alone should substantiate the need for a customer success role within the organization. Amity: This is a case study in situation/solution/impact and experience that you can leverage having been there and of course we can all learn from. Have them carry a quota to pay for their role. I always had a quota under me.

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