JustCall

APRIL 3, 2024

But, it also leads to chaotic calls and handling long call queues for customer support and sales teams. Reports highlight that 83% of callers would avoid a company after a bad brush with the company’s IVR system. It can further lead to a dip in customer experience and a shrinking ROI.

Sales 52

Sales Interactive Voice Response Abandon rate Wait times 52

JustCall

AUGUST 16, 2021

It is a cloud-based software that comes with the technology you need for your support team. This eliminates the need for a wire-based phone and does not restrict customer support systems to be on-premise. CCaaS brings with it the agility and business continuity that every support team needs and every customer expects.

Contact Center 98

Contact Center Interactive Voice Response Contact center software Cloud contact 98

aircall

NOVEMBER 4, 2016

You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. This is immensely helpful to call center agents and managers alike. The filtering criteria can include agent language, type of issue, geographic location of the call, etc.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

JustCall

APRIL 5, 2023

Numbers aside, the customer reviews for CloudCall can expose some pressing issues such as incorrect billing, poor customer support, or loss of connectivity. On the other hand, JustCall customers are all praises for prompt action during issue resolution, transparent pricing, and excellent uptime.

Interactive Voice Response 52

Interactive Voice Response CRM Multi-channel support Analytics 52

aircall

NOVEMBER 4, 2016

You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. This is immensely helpful to call center agents and managers alike. The filtering criteria can include agent language, type of issue, geographic location of the call, etc.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54

JustCall

APRIL 5, 2023

Multi-level IVR present for Premium plans and above Available for Standard, Premium, and Ultimate plans as Multi-level IVR. Not to forget that customers can always suggest an app and RingCentral or these third-party developers can get to it if there is sufficient demand for it. For example, calls, emails, texts, and messages.

Interactive Voice Response 52

Interactive Voice Response voip Analytics Contact Center 52

JustCall

APRIL 5, 2023

Multi-level IVR present for Premium plans and above Multi-level auto attendants are available for all plans. However, IVR is available for Contact Center plans only. Intelligent IVR is also available for Contact Centers as an add-on service. However, the same is not the case with 8×8.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52