Call Logging Coaching Feedback Interactive Voice Response 
NobelBiz
FEBRUARY 27, 2024
This not only helps in ensuring compliance with protocols but also provides opportunities for coaching and feedback based on actual performance. By identifying areas for improvement, call centers can increase the quality of service and customer satisfaction. RELATED ARTICLE What is IVR?
aircall
MARCH 18, 2022
Ensuring every call is backed up with the information needed for personalized, human conversations. Feeding your team’s confidence with quality feedback and autonomy in their role. A huge time-saver, this not only means your calls are automatically logged. Call recording. Drag and drop IVR setting.
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JustCall
AUGUST 10, 2022
If you have specific call logging, call recording, and call routing Avoxi is a good choice. Users can leverage innovative features such as call software, sales dialers, virtual numbers, SMS campaigns, native CRM integrations, and much more at just $30 per user. Feedback on JustCall from Real-World Users.
aircall
MAY 11, 2017
A traditional phone installation can be rather fragmented: SIP phones for hardware, disparate software for contacts, call logs, support tickets, task assignment, etc. After-call work refers to the various tasks a representative needs to perform after hanging up with a client. Interactive voice response.
aircall
MAY 11, 2017
A traditional phone installation can be rather fragmented: SIP phones for hardware, disparate software for contacts, call logs, support tickets, task assignment, etc. After-call work refers to the various tasks a representative needs to perform after hanging up with a client. Interactive voice response.
aircall
MAY 3, 2021
Offers a detailed view of sales activity by leveraging call recording and call logging features. Tracks KPIs such as average call duration, number of outbound calls, number of conversions, etc. Allows support agents to pull up detailed information like call recordings, billing information, etc.
JustCall
APRIL 5, 2023
Plus, it also helps that JustCall offers a few advanced features as add-on services (such as call and voicemail transcriptions, AI-powered agent coaching, etc.) Both can lead to a better customer experience through features such as intelligent call routing and feedback. Available as a separate messaging bundle.
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