Myra Golden Media
APRIL 11, 2023
Balto reminds agents of your call flow so they stay on track and effectively carry out conversations — in English or Spanish. I did a live demo of Balto’s Real-Time Guidance in a webinar last year when I talked about my 3R De-escalation Method and contact center leaders loved it! The webinar is free.
Uniphore
AUGUST 12, 2021
By 2023, customers will prefer to begin 70% of self-service requests with conversational voice interactions. What Alexa's Smart Display Can Teach Your Call Center. View Webinar. Design for the distracted caller Whether calling or texting for support, customers typically aren’t looking to linger on the line.
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Balto
JULY 27, 2023
If you don’t want to read them, check out our webinar recording here !) The need for more self-service capabilities is driving the prevalence of customer-facing AI. If we look at conversational AI, it requires a lot of professional services, and continuously supporting, updating, and maintaining it.
Enghouse Interactive
FEBRUARY 9, 2021
Returning Prospects – hear a welcome-back greeting, proactively offered help based on their last visit queries/self-service path taken, and easily accessible live agent support. AI-Enabled Self Service (34.8% If desired, the call flow can be routed to live agent support. Chatbots for Customers (31.0%
NobelBiz
FEBRUARY 27, 2024
This enables agents to provide personalized and efficient service by having immediate access to a customer’s history, preferences, and prior interactions. One of the primary advantages of CRM integration with contact center technology is call flow management. RELATED ARTICLE What is IVR?
Enghouse Interactive
SEPTEMBER 20, 2021
Here’s a recap of our recent webinar ‘ UCaaS and CCaaS: How Convergence Drives and Disrupts Communications ‘. Delivered from the cloud “as a Service”… enables you to use these capabilities together across your organization as required, with the maximum amount of operational flexibility and security possible. Single-Sourced.
Enghouse Interactive
SEPTEMBER 3, 2021
Increases productivity by improving call flows. As a dedicated, white-label solution, for service providers, system integrators, or value-added resellers looking to enhance their current communications offerings. Register Now to attend our launch webinar for a detailed overview and demo of the Enghouse UC solution.
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