Analytics Call flow Self service Webinar 
Myra Golden Media
APRIL 11, 2023
Balto reminds agents of your call flow so they stay on track and effectively carry out conversations — in English or Spanish. I did a live demo of Balto’s Real-Time Guidance in a webinar last year when I talked about my 3R De-escalation Method and contact center leaders loved it!
NobelBiz
FEBRUARY 27, 2024
By identifying areas for improvement, call centers can increase the quality of service and customer satisfaction. Real-Time Dashboards and Post-Call Analytics: NobelBiz Call Log Analytics – Supervisor Dashboard Real-time dashboards provide a snapshot of ongoing operations, allowing managers to make informed decisions quickly.
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Balto
JULY 27, 2023
If you don’t want to read them, check out our webinar recording here !) The need for more self-service capabilities is driving the prevalence of customer-facing AI. If we look at conversational AI, it requires a lot of professional services, and continuously supporting, updating, and maintaining it.
Enghouse Interactive
FEBRUARY 9, 2021
Returning Prospects – hear a welcome-back greeting, proactively offered help based on their last visit queries/self-service path taken, and easily accessible live agent support. Agent Analytics (28.4% Real-time agent analytics improve the ability to track agent response times and KPI’s. AI-Enabled Self Service (34.8%
Enghouse Interactive
SEPTEMBER 20, 2021
Here’s a recap of our recent webinar ‘ UCaaS and CCaaS: How Convergence Drives and Disrupts Communications ‘. Delivered from the cloud “as a Service”… enables you to use these capabilities together across your organization as required, with the maximum amount of operational flexibility and security possible. Single-Sourced.
3CLogic
AUGUST 4, 2022
When a customer finds themselves dealing with an urgent problem that isn’t easily solved via self-service , calling is often the most direct path to a solution. Often, service departments use one system, such as ServiceNow, to manage their digital channels, data, and analytics. Why is this happening?
Enghouse Interactive
SEPTEMBER 3, 2021
Increases productivity by improving call flows. As a dedicated, white-label solution, for service providers, system integrators, or value-added resellers looking to enhance their current communications offerings. Register Now to attend our launch webinar for a detailed overview and demo of the Enghouse UC solution.
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