Avoiding the Pitfalls of Cloud Contact Center Implementation
EPIC Connections
SEPTEMBER 10, 2018
RFP processes are known to drag on, and vendors are known to influence and upsell buyers, losing clients in a maze of features and functions that can result in multi-million-dollar solutions when a simple ACD (Automatic Call Distribution) function would have done the job. Service Level Objectives. Inbound call services.
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