Call flow Interactive Voice Response Self service Upselling 
Enghouse Interactive
SEPTEMBER 3, 2021
Their overall revenue growth was attributed to increased customer engagement, higher levels of satisfaction, and more extensive conversations with appropriate subject matter experts (SME’s) resulting in more upsell and cross-sell opportunities. Increases productivity by improving call flows.
EPIC Connections
SEPTEMBER 10, 2018
RFP processes are known to drag on, and vendors are known to influence and upsell buyers, losing clients in a maze of features and functions that can result in multi-million-dollar solutions when a simple ACD (Automatic Call Distribution) function would have done the job. Service Level Objectives. Inbound call services.
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