ScreenSteps Call Center
AUGUST 31, 2020
If you missed the workshop we ran for CCW, we recorded a summary for you here. The video below is jam packed with key points that will help you improve your call center guides, call flows, protocols, and scripts.
NobelBiz
MAY 9, 2023
In this blog post, we’ll delve into the world of call center dialer optimization, discussing various dialing strategies, common pitfalls, and how to effectively optimize your call center operations for maximum efficiency. Not having a proper call-back infrastructure: Take the time to work out the call flow of inbound calls.
Balto
NOVEMBER 28, 2023
Call flow: how well the agent is directing the call flow and whether they’re sticking to the script. With AI conversation intelligence, you can automatically monitor agent performance, ensure script adherence, and fix tonal and behavioral patterns by providing agents with automated feedback reports and suggestions.
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