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How to reduce latency and improve VoIP calls.

Spearline

In telecommunications, latency is the time between when you speak, to when the other person hears your voice. Ensure your internet connection has adequate bandwidth for your calls and network use. Transportation of voice packets requires particular internet protocols that your provider may not offer. So, what exactly is latency?

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Why latency matters for business VoIP calls?

Spearline

The situation can be especially frustrating if one or both of the callers have pronounced accents, which can be the case with international business calls.(Source: Latency is the time between when you speak, to when the other person hears your voice. Source: onsip.com ). So, what exactly is latency?

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Is the Contact Center a Good Career? Tenured Agents Say Yes

Balto

One respondent shared: “[The contact center] fits my personality and helps me with my social anxiety problems by forcing me to speak to strangers while also not having to be face to face.” It’s crucial to have direct experience of things like call flows, processes, and winning behavior. Key word: opportunity.