Uniphore

JANUARY 21, 2022

Using real-time data—including emotion, sentiment and intent analysis—AI-powered systems are substantially shortening and simplifying complex patient and member journeys. According to a Forrester survey, 17 of the largest healthcare plans have an industry average score of 70.2 And patient satisfaction counts. out of 100.

Healthcare 59

Healthcare Call flow Average Handle Time First call resolution 59

Talkdesk

MARCH 12, 2021

This helps managers and supervisors to make better decisions with access to all relevant data and knowledge. Talkdesk CX Cloud can be deployed (full implementation) quickly and provides a free and long-term call recording storage facility. Manage complex call flow designs. AppConnect. Advanced reporting and dashboard.

Call flow 91

Call flow Abandon rate Contact Center industry standards 91

Spearline

SEPTEMBER 9, 2022

With this in mind, we have developed a comprehensive suite of IVR testing and monitoring solutions for you to track call and data flows to your agents irrespective of location, and receive full Call Detail Records (CDRs) and a fully transcribed and mapped MP3 recording of each call.

Interactive Voice Response 52

Interactive Voice Response Call flow industry standards Wait times 52

Spearline

OCTOBER 5, 2021

In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio. Actually, call failures are more common than you might think. 862 – PESQ) method.

Interactive Voice Response 97

Interactive Voice Response Telecommunications Call Logging Call flow 97

Spearline

SEPTEMBER 28, 2022

At Spearline, we offer a comprehensive suite of IVR Testing solutions to enable you to track call and data flows to your agents irrespective of location, and receive full Call Detail Records (CDRs) and a fully transcribed and mapped MP3 recording of each call, which you can easily access on your personalized Spearline dashboard.

Interactive Voice Response 52

Interactive Voice Response Abandon rate Call flow industry standards 52

Hodusoft

JULY 16, 2021

Contact center software can pull up data from various sources upon integration, including third-party tools such as CRM. Call centers offer the ability to access real-time data from phone operations, through filtering, grouping, and sorting among others. . Key Features of HoduCC Call and Contact Center Solution.

Contact center software 52

Contact center software Contact Center Call Center Interactive Voice Response 52

Spearline

JUNE 18, 2019

In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio. Actually, call failures are more common than you might think. 862 - PESQ) method.

Telecommunications 40

Telecommunications Interactive Voice Response Call Logging Call flow 40