Talkdesk

MARCH 12, 2021

Offering a 100% uptime service level agreement (SLA) to its customers, Talkdesk has garnered the trust of over 1,800 innovative companies around the world, including IBM, Acxiom, 2U, Trivago and YMCA. This helps managers and supervisors to make better decisions with access to all relevant data and knowledge. AppConnect.

Call flow 91

Call flow Abandon rate Contact Center industry standards 91

Spearline

OCTOBER 5, 2021

In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio. Actually, call failures are more common than you might think. Pinpoint failures, identify patterns, and share information using our detailed call logs.

Interactive Voice Response 97

Interactive Voice Response Telecommunications Call Logging Call flow 97

Spearline

JUNE 18, 2019

In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio. Actually, call failures are more common than you might think. Pinpoint failures, identify patterns, and share information using our detailed call logs.

Telecommunications 40

Telecommunications Interactive Voice Response Call Logging Call flow 40

Spearline

JUNE 18, 2019

In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio. Actually, call failures are more common than you might think. Pinpoint failures, identify patterns, and share information using our detailed call logs.

Telecommunications 40

Telecommunications Interactive Voice Response Call Logging Call flow 40