A Human-Centric Approach to Virtual Agents Changes the Game For Customer Satisfaction
SmartAction
APRIL 11, 2024
Truly intelligent virtual voice assistants with a human-centric design that delights rather than displeases, with artificial intelligence (AI) that improves CSAT , decreases wait time, and lowers costs. When designing your call flow, there are some essential things to keep in mind to provide an optimized experience.
Let's personalize your content