Hodusoft
FEBRUARY 16, 2022
How to Find Best Hybrid workforce Contact Center Software in 2022. Contact centers and several other industries’ survival through the first few months of COVID-19 meant swift operational reboots primarily through work from home transitions. Role of contact center software in managing a ‘hybrid workforce’.
Hodusoft
JULY 16, 2021
Call Center and Contact Center Software Difference Complete Guide. Over 50% of customers across all age groups prefer phone communication to reach out to a service team, making it the most-used channel for customer service, a survey by Zendesk found. Key Features of HoduCC Call and Contact Center Solution.
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NobelBiz
JANUARY 3, 2024
Check out our latest webinar episode Fireside Chat: 2023 Contact Center Industry Recap & Future Projections Pro Tips for Understanding 2023’s Industry Landscape and Predicting Trends in 2024. Call centers must invest in tools and training to ensure adherence to evolving regulations while maintaining operational efficiency.
Hodusoft
AUGUST 4, 2021
A survey carried out by Accenture found that 83% of workers prefer a hybrid work model going forward. Have a look below at the graph below from McKinsey Survey , which shows positive changes experienced by those companies who implemented hybrid workforce models. McKinsey Survey Hybrid Workforce. Cloud-based deployment.
SharpenCX
JUNE 28, 2023
The best way to gather this data is through customer feedback surveys. These certainly aren’t the only call center metrics you can gather. Additionally, invest in each agent’s growth and career path with regular work performance evaluations, yearly goal setting, and surveys to share their opinions.
Balto
SEPTEMBER 7, 2022
Top Challenges Voted on By Financial Services Contact Centers. Leading industry publication, Contact Center Pipeline , conducts an annual survey of contact center operators and team supervisors to gauge the challenges and priorities highlighted within various verticals throughout the year. Get a Demo.
Balto
JUNE 13, 2022
A survey by Balto showed that 64% of agents thought there needed to be changes to scripts. Employ Guided Contact Center Software. One of the best ways to reduce escalations is to use a guided contact center software solution. However, most agents are never asked.
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