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How to Find Best Hybrid workforce Contact Center Software in 2022

Hodusoft

How to Find Best Hybrid workforce Contact Center Software in 2022. Contact centers and several other industries’ survival through the first few months of COVID-19 meant swift operational reboots primarily through work from home transitions. Role of contact center software in managing a ‘hybrid workforce’.

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Why should you move from Legacy PBX to Modern Contact Center Software?

Hodusoft

Why should you move from Legacy PBX to Modern Contact Center Software? Organizations using legacy PBX (Private Branch Exchange) or enterprise phone systems are giving way to prioritize customer service with modern contact center software. . Contact center software.

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5 Ways to leverage eCommerce Contact Center Software to improve CX

Hodusoft

5 Ways to leverage eCommerce Contact Center Software to improve CX. If you already have an e-commerce business, it’s high time that you must leverage an e-commerce customer service call center to provide greater convenience and accessibility to your customers. What does an e-commerce contact center do?

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Best Contact Center Software for Remote Workers

Playvox

Fortunately, there are solutions to help address your concerns, and we’ve got some suggestions for the best contact center software for remote workers. another agent at a pharmaceutical company, says she learns best with simulated, exercise-based training in which she can “play” with new software before using it live.

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Replacing Customer Service Surveys with Sentiment Analysis

Balto

“Do you enjoy filling out customer service surveys?” ” Then why do we pester our customers with surveys? You can eliminate post-transaction surveys with a new sentiment analysis technique called the sentiment arc. Do you have to calibrate against actual customer surveys?

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How to Write an After-Call Survey Script

Fonolo

Customer satisfaction and net promoter scores are helpful metrics, but the after-call survey is the most immediate resource. And how should you structure your survey? Keep reading—we’ll guide you through everything you need to know to write a successful after-call survey! What is an After-Call Survey For? DID YOU KNOW?

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How Helpful Contact Center Software is for the Healthcare Sector in the Time of Covid-19 Pandemic?

Hodusoft

As per a survey it was found that before the emergence of this deadly pandemic, about 11% of patients were using telehealth services. To make communication a seamless process, many hospitals in the healthcare industry are implementing contact center software. Benefits of Contact Center Software for Healthcare Industry.