Hodusoft

AUGUST 4, 2021

A survey carried out by Accenture found that 83% of workers prefer a hybrid work model going forward. Have a look below at the graph below from McKinsey Survey , which shows positive changes experienced by those companies who implemented hybrid workforce models. McKinsey Survey Hybrid Workforce. Cloud-based deployment.

Technology 98

Technology Contact center software Interactive Voice Response Contact Center 98

SharpenCX

JUNE 28, 2023

The best way to gather this data is through customer feedback surveys. These certainly aren’t the only call center metrics you can gather. Additionally, invest in each agent’s growth and career path with regular work performance evaluations, yearly goal setting, and surveys to share their opinions.

Call Center 67

Call Center Metrics call center software Contact Center 67

Hodusoft

APRIL 11, 2021

HoduCC- Contact Center Software is one of the best solutions that facilitate smooth business communication while improving productivity and providing better ROI. It is a comprehensive and secure software system that assures uninterrupted, flawless, and cost-effective business communication throughout the world.

Contact Center 59

Contact Center Contact center software Interactive Voice Response Call flow 59

Balto

JUNE 13, 2022

A survey by Balto showed that 64% of agents thought there needed to be changes to scripts. Employ Guided Contact Center Software. One of the best ways to reduce escalations is to use a guided contact center software solution. However, most agents are never asked.

Management 52

Management Contact center software Coaching Contact Center 52

JustCall

APRIL 5, 2023

JustCall Overview JustCall is a VoIP business phone system and contact center software. Call recording – Calls are recorded for quality and training. Agent scripting – Agents can be provided with predetermined scripts to increase customer engagement.

voip 52

voip Interactive Voice Response APIs Contact Center 52

JustCall

MARCH 23, 2023

10 Call Center Platforms To Choose From When Looking To Implement IVR JustCall Aircall CloudTalk Kixie PowerCall Twilio Talkdesk GoTo Connect Zendesk LiveAgent Five9 1. JustCall JustCall is a cloud-based contact center software and telephony solution. In this article, we look at the ten best IVR solutions.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52