Robert Davis

SEPTEMBER 17, 2018

Winning Call Flow: The Quality Conversation. The Quality Conversation robust call flow includes a warm and enthusiastic greeting, full discovery, a solution based on WINs, a compelling offer, a process for overcoming objections, and an assumptive close. And it’s imperative, now more than ever.

Call flow 48

Call flow Upselling Customer retention Contact Center 48

EPIC Connections

SEPTEMBER 10, 2018

Many clients, vendors, and even consultants get caught in traps during the design and implementation phases. Call flows relating to customer services. This is particularly important as it relates to: Call flow documentation, workflow processes, agent skillset design, and alignment processes.

Cloud contact 33

Cloud contact Contact Center Call flow Best practices 33

Transparent BPO

AUGUST 20, 2019

Train your agents to get to the heart of the customer’s challenge, steer the conversation around cross-sell and upsell opportunities, and invite the customer to take advantage of the product or service opportunity being presented. Conduct a successful outbound lead generation campaign. Free guide shows you how.

Contact Center 69

Contact Center outsourcing Surveys Call flow 69

Robert Davis

MARCH 2, 2017

RCDA has invested many years in research to drive KPI achievement through call flow enhancement and agent and leadership development. Our success has provided a solid foundation, giving our company the reputation for being one of the best full-service training, coaching and facilitation consultancies in the marketplace.

Call flow 48

Call flow Coaching Telecommunications Customer retention 48