Call flow, Coaching, Consulting and Upselling

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Call flow

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RCDA drives KPI achievement through call flow enhancement and agent and leadership development

Robert Davis

MARCH 2, 2017

RCDA has invested many years in research to drive KPI achievement through call flow enhancement and agent and leadership development. Our success has provided a solid foundation, giving our company the reputation for being one of the best full-service training, coaching and facilitation consultancies in the marketplace.

Call flow

Call flow Coaching Telecommunications Customer retention

Improving CX (and Other Desired Results): The Quality Conversation Imperative

Robert Davis

SEPTEMBER 17, 2018

Winning Call Flow: The Quality Conversation. The Quality Conversation robust call flow includes a warm and enthusiastic greeting, full discovery, a solution based on WINs, a compelling offer, a process for overcoming objections, and an assumptive close. And it’s imperative, now more than ever.

Call flow

Call flow Upselling Customer retention Contact Center

Customer Contact Central

RCDA drives KPI achievement through call flow enhancement and agent and leadership development

Improving CX (and Other Desired Results): The Quality Conversation Imperative

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