Talkdesk

JUNE 5, 2019

Talkdesk customer Via Transportation, Inc. is a transportation network company and real-time ridesharing company headquartered in New York City. The post Via Transportation Selects Talkdesk to Support fast-growing customer service operations appeared first on Talkdesk.

Transportation 46

Transportation Customer Service contact center solutions Contact Center 46

NICE inContact

SEPTEMBER 23, 2019

Many industries must abide by federal, state, and country-specific regulations that mandate contact center compliance. Many regulations require that a specific percentage of calls are recorded. Quality Management & Agent Training. For most contact centers, without call recording, there is no quality management.

Contact Center 54

Contact Center Transportation Coaching Analytics 54

Netomi

JANUARY 5, 2022

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Jeremy has more than 19 years of experience as a customer service professional leading high performing teams in the contact center.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98