Talkdesk
JUNE 5, 2019
Talkdesk customer Via Transportation, Inc. is a transportation network company and real-time ridesharing company headquartered in New York City. The post Via Transportation Selects Talkdesk to Support fast-growing customer service operations appeared first on Talkdesk.
Certified Languages International
OCTOBER 26, 2020
She used this experience to develop the Quality Improv(e) Framework, an approach to quality management that blends traditional quality improvement methods with those of improv. She’s currently team lead at ICSI, but her background is in improv (amongst other, more distinguishable achievements, of course!).
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NICE inContact
SEPTEMBER 23, 2019
They also include rules for capturing customer consent, security in storage and transport, retention, and masking certain sensitive customer information. Quality Management & Agent Training. For most contact centers, without call recording, there is no quality management.
Playvox
AUGUST 30, 2022
Agents cite a variety of reasons for preferring remote work, but by far the most popular reason cited is saving money: 91% say they appreciate not paying for transportation, eating meals out, or buying suitable office attire. On the other hand, managers ranked instructor-led learning as their preferred way for their team to learn.
CSM Magazine
JANUARY 22, 2020
They motivate employees to assume more challenging tasks such as; quality management and production strategy. Mobile robots are designed to aid the transportation of equipment and parts from one area to the other. Robots are ideal when it comes to filling the gaps created by a lack of skilled workers on the manufacturing floor.
Playvox
OCTOBER 18, 2022
Nearly all (91%) of agents cited saving money on things they don’t need anymore — like daily transportation to work, dining out while in the office, and office attire — as a top reason they preferred to work from home. The reasons for their sky-high job satisfaction with remote work center around money, productivity, and flexibility.
Netomi
JANUARY 5, 2022
Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. In 2007, he was placed in the Time 100 Most Influential People in The World list.
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