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Top Features of Call Center Software that Are Beneficial For the Efficient Working of Transportation Businesses

Hodusoft

Like various other industries, the transportation industry must also adopt a customer-centric approach to gain a competitive advantage in today’s information-based global business environment. One of the key benchmarks to measure the efficiency of transportation companies is their ability to provide better customer service.

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The Ethical Considerations of Working with Call Center Outsourcing Companies

Global Response

In this article, our team—with over 40 years of experience managing call centers in dozens of domestic and international locations—outlines the ethical considerations of working with call center outsourcing companies, and how to ensure your partnership is beneficial for everyone involved.

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What Is Workforce Management in a Call Center?

Global Response

Is workforce management really necessary for call centers? The short answer is yes, but if you’re currently swimming in a sea of workforce management softwares, or looking for ways to make your call center processes more efficient, it might seem overwhelming.

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Contact Center Software for Transportation Industry

Hodusoft

Recently, we served the ready-to-use HoduCC- omnichannel Contact Center Software to GUO Transportation Ltd. HoduSoft takes pride to announce that the one the top transportation service provider from Nigeria is using HoduSoft’s contact center software to offer improved customer experience to their travelers.

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5 Reasons to Hire a Call Center Service

TeleDirect

Importance of Call Center Service to Your Business. As a result, we’ve learned the true importance of a call center! Call centers of all types helped society run when the world changed due to Covid-19. Benefits of Using a Call Center Service on Labor Shortage. Support Flexible/Remote Work.

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Why Call Center Quality Assurance Is So Important

Global Response

Whether your call center is in-house or outsourced, with 4 agents or 400, a thorough and repeatable quality assurance (QA) process is essential. This process ensures that your call center quality is stable and improving—which in turn will improve customer service and retention, sales, compliance and more.

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Guest Post: How Can a Role in CX Become a Green Job?

ShepHyken

The Non-Sustainable Face of Traditional CX Traditional call centers, those hubs of customer interaction that operate around the clock, are an illustrative example of the sustainability challenge within the customer experience industry. Call centers consume around four times more energy per square foot than typical offices, and in the U.S.,