Talkdesk

JUNE 5, 2019

Talkdesk customer Via Transportation, Inc. is a transportation network company and real-time ridesharing company headquartered in New York City. Talkdesk’s well-known reputation as an easy-to-use and customizable contact center solution cemented it as the clear choice for Via.

Transportation 46

Transportation Customer Service contact center solutions Contact Center 46

NICE inContact

SEPTEMBER 23, 2019

There are a plethora of reasons to record your calls and digital interactions. For many contact center recording is not a matter of choice due to industry regulations, while others record for quality, analytics, and coaching purposes. Many regulations require that a specific percentage of calls are recorded.

Contact Center 54

Contact Center Transportation Coaching Analytics 54

Netomi

JANUARY 5, 2022

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. A Center-Out business architecture enables better and more empathetic customer experiences – Interview with Don Schuerman of Peg. Dennis Wakabayashi.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98