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Top 4 Reasons Why Call Recording is Critical to Contact Center Success

NICE inContact

SEPTEMBER 23, 2019

There are a plethora of reasons to record your calls and digital interactions. For many contact center recording is not a matter of choice due to industry regulations, while others record for quality, analytics, and coaching purposes. Many regulations require that a specific percentage of calls are recorded.

Contact Center 54
Contact Center Transportation Coaching Analytics 54
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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

JANUARY 5, 2022

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven. Five Ways to Make Your Surveys Matter.

Customer Experience 98
Customer Experience Customer Service Consulting Consulting 98
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