CX Global Media

APRIL 17, 2017

Live Chat Accesses Customer Emotions. In an article titled 5 Reasons Why Live Chat is The Untapped Potential for Your Business by Lior Levin, he shares that live chat provides immediate access to customers’ pain points. What Lior presents is a substantial trust building opportunity in the customer journey by using live chat.

Abandon rate 120

Abandon rate Customer emotions Sales Advertising 120

CX Global Media

APRIL 10, 2017

Are you deploying emotional connection based strategies into your customer interactions ( start including emotions in your design )? Emotion Wins Every time. In review of these 10 reasons I am able to strongly connect 9 of the 10 to emotion. Then you’re in deep jeopardy.

Sales 120

Sales Contact Center Customer effort Call Center 120

NobelBiz

AUGUST 3, 2021

After all, performance and productivity are no longer measured only quantitatively (number of calls, increased conversion rates, etc.), but also qualitative: retention rate, customer satisfaction, Customer Effort Scores, etc. These systems may also identify and analyze customer emotions during a call.

Contact Center 52

Contact Center Interactive Voice Response Coaching Construction 52