NobelBiz

SEPTEMBER 30, 2020

The classical brick-and-mortar contact center – with cubicles and server walls – is being challenged by a more swift and nimble business model: the virtual call center. This is why today, we’re looking at how to start a virtual call center with maximum efficiency and ease.

virtual call center 52

virtual call center Call Center Contact Center voip 52

Fonolo

NOVEMBER 17, 2020

After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Call Center Trends 2017.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Cisco - Contact Center

JANUARY 27, 2020

Introducing Webex Experience Management (formerly CloudCherry), our new customer experience management solution that uniquely integrates with Cisco Contact Center solutions. Webex Contact Center Enterprise , our new cloud contact center solution for large enterprises is now globally available.

Contact Center 86

Contact Center contact center solutions Enterprise Cloud contact 86

NobelBiz

MAY 24, 2022

Companies have to adjust to the new reality of remote work while still meeting market demands. Managing call center agents remotely has become a true challenge for the industry. In this article, discover 5 tips to manage remote call center agents successfully. But how exactly?

Call Center 52

Call Center Management virtual call center Interactive Voice Response 52

Cisco - Contact Center

FEBRUARY 18, 2020

Many of our customers across the globe and from many industries have shared with us their struggle to balance the need for innovation with cloud-based capabilities powered by artificial intelligence (AI) to stay competitive while maximizing their valuable on-premises contact center investments in people, process, and technology.

Contact Center 124

Contact Center Enterprise Self service contact center solutions 124

Babelforce

MAY 20, 2021

The coronavirus pandemic forced many call centers to switch to a work-from-home model. In this article we’ll discuss nine of the most common issues call center agents face when working from home… and ideas about how to solve each one! But this is much harder to do when your call center is virtual.

Call Center 52

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JustCall

APRIL 23, 2024

Talkdesk : Impressive predictive dialer that is part of a feature-rich cloud contact center platform. Call More Leads & Sell Faster with Predictive Dialer Key features to look for in a predictive dialer You’re considering bringing in predictive dialer software to make more calls.

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call center software Sales CRM Analytics 52

Babelforce

NOVEMBER 30, 2022

There’s a lot of terminology to get your head around in call centers and customer experience. Working with contact centers around the world, we know that better than anyone!). It is a key KPI for tracking call center performance. A lower ASA is considered a sign of a healthy call center.

Contact Center 52

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NobelBiz

NOVEMBER 26, 2021

Useful call center statistics are quantitative and qualitative metrics that indicate how productive your agents are and whether the client experience they provide meets your initial expectations. Access to this vital data is naturally secure in your physical call centers.

Best practices 52

Best practices Management Contact Center Cloud contact 52

NobelBiz

AUGUST 11, 2022

Customer expectations are higher than they have ever been and call centers are increasingly concerned with their ability to adapt to changing conditions. That’s where CCaaS – Contact Center as a Service comes in. Why CCaaS flexibility is so important for call centers? But NobelBiz Omni+ is different.

contact center solutions 52

contact center solutions Contact Center Interactive Voice Response Cloud contact 52

JustCall

APRIL 5, 2023

Five9 Overview Five9 is a virtual call center with customer engagement functions like voice calls, email, chat, social, SMS, video, and so on. Its in-built AI solution assists live agents in calls and chats to reduce churn and support costs. How Does Talkdesk Compare to Other Cloud-Based Call Center Software?

voip 52

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NobelBiz

JUNE 1, 2021

When you employ contact center as a service (CCaaS) software, you enable your call center employees to better their work and boost your bottom line by optimizing the client experience. A CCaaS is a multi-channel contact center solution that is critical to a company’s growth. What exactly is CCaaS?

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voip call center software Contact Center Call Center 52