Cisco - Contact Center

FEBRUARY 1, 2021

Join renowned contact center industry analyst Sheila McGee-Smith and Cisco Contact Center VP/GM Omar Tawakol for a live stream on February 3, 2021, as they discuss five essential elements for the contact center platform of the future, and how Webex Contact Center delivers these. A Transporter By Any Other Name.

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Contact Center Transportation Customer Experience Wireless 122

TechSee

JUNE 25, 2019

billion, and sales process recommendation and automation, which attracted $2.7 For example, the technology can identify patterns that indicate a customer’s intent based on web activity or text and route the call or chat to the appropriate agent. This realization has seen investments in AI rapidly increasing. Emotion analytics.

Technology 122

Technology Customer Service Gamification Contact Center 122

ViiBE Blog

AUGUST 2, 2021

Call Center , Customer experience , Remote operations , Technology. Automotive , Construction , Energy , Insurance , SMB , Transport. How CRM integrations strengthen your call center. What does CRM integration usually look like, and how can it be implemented in call centers ? ViiBE Blog. Saving time.

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CRM Automotive Call Center Transportation 52

JustCall

APRIL 12, 2023

To meet customer expectations, brands also have come up with better customer service solutions. One of the ways in which call centers as brands have done so is by undergoing a rigorous digital transformation over the past two years. A virtual call center is a call center that runs over the internet.

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virtual call center call center solutions Call Center call center software 52