Callminer

FEBRUARY 23, 2021

Throughout 2020, many new trends arose and call center solutions continued to evolve to meet fresh challenges in the space. New Challenges for Call Centers in 2021. More Flexible Service Solutions. Attention to Detail. Keep reading to see what is on the radar for 2021. Technological Trends.

Call Center 376

Call Center Technology Banking Contact Center 376

TeleDirect

JANUARY 9, 2019

And one of those things doesn’t involve your own internal processes; an outsourced call center solution just might be the best decision you’ll make to reach your business goals in the new year! How can a professional outsourced call center do all this and more? Telesales & upsells.

Call Center 66

Call Center Business Process Outsourcing outsourcing Upselling 66

TechSee

APRIL 10, 2018

The 2016 Global Outsourcing Survey by Deloitte revealed that clients now expect enhanced and specialized services from outsourced consultants. We’ve underlined three primary goals and considerations for why and how a contact center BPO should plan its tech adoption strategy. Own the end-to-end customer journey.

Call Center 139

Call Center Technology outsourcing Self service 139

TeleDirect

MARCH 27, 2019

Here’s the thing about call centers – you can’t live with them, and you can’t live without them. Call centers demand attention to detail, constant customer communication, and ever-evolving tools, resources, and applications. Hence, it’s hard to do business with call centers, and also difficult to function without one.

outsourcing 48

outsourcing Call Center Scripts Business Process Outsourcing 48

NobelBiz

MARCH 23, 2022

This is why, among other things, it is intended to guide the choices of call centers in terms of investments. Few, however, are those who, in the context of a contact center, have a clear understanding of how to monetize the omnichannel business model. Jason Cutter, CEO of Cutter Consulting Group.

contact center solutions 52

contact center solutions Contact Center voip call center software 52

aircall

NOVEMBER 17, 2016

It might mean predicting malfunctions, observing customer habits, or identifying opportunities for upselling. Abhinav Sridhar - Senior consultant, Aranca Research. In the meantime, consider giving our own virtual call center solution a try: Try Aircall for Free! Let us know in the comment section!

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Customer Service Self service Brand ambassadors virtual call center 54