Outsource Consultants

NOVEMBER 29, 2021

Are remote call center agents a part of your future plans? In a short time, businesses that rely on call center agents found their teams dispersed across remote home offices. Call Center Trends for Remote Work in 2022. Agents Are Calling Their Shot. The Rise of Hub & Spoke in Call Centers.

Call Center 128

Call Center At home agents Brand ambassadors outsourcing 128

NobelBiz

MAY 22, 2022

The 2020 pandemic started a cascade of unforeseen changes and transformations that radically changed the contact center world. As a response to the pandemic lockdowns, call center businesses rushed to move their operations to the cloud and implement work-from-home systems ASAP. She has managed multiple call centers in the US.

call center workforce 52

call center workforce Call Center Management Gamification 52

Outsource Consultants

AUGUST 3, 2020

So what does that mean for your call center operations? Despite the travel industry grinding to a halt in the last few months, consumers are unwilling to accept subpar customer experiences. So how can you maximize ROI across your call center operation to prepare for the travel industry’s awakening?

Interactive Voice Response 127

Interactive Voice Response Average Handle Time outsourcing Call Center 127