Cisco - Contact Center
FEBRUARY 18, 2020
An intuitive conversational IVR, powered by Google Dialogflow improves customer self-service experiences over the phone by easily adding modern speech interfaces to existing self-service options. Innovative AI-Powered Self-Service. appeared first on Cisco Blogs.
Noble Systems
SEPTEMBER 29, 2020
How does WFO work in the Call Center? Workforce Optimization provides contact center management with total visibility into quality and performance. WFO is not just a single component; it bridges the span of the contact center to tie activities into an integrated strategy, working towards common business goals.
NobelBiz
OCTOBER 17, 2023
If you’re curious about the latest developments in call center workforce management, join us for a captivating episode of ‘First Contact: Stories of the Call Center,’ featuring Jon Arnold, a leading analyst in communication tech. Explore lessons, regulations, and strategies for contact centers in 2023.
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