Etech GS

SEPTEMBER 25, 2019

This is especially the case in a call center workforce, where employers often attract younger workers. Thus, a big part of effective workforce management now depends on the ability to understand, motivate and compensate millennials. Customer rating. Baby boomers are either in or nearing retirement. Upsell rates.

Call Center 69

Call Center Management call center workforce Average Handle Time 69

Monet Software

NOVEMBER 6, 2019

Workforce engagement management, a relatively new term in the market, combines solutions that help drive employee engagement through listening to the voice of your employee. Employee burnout among agents is something that can be addressed by taking steps to better balance work and home.

Call Center 54

Call Center Schedule adherence Management call center workforce 54

Noble Systems

SEPTEMBER 29, 2020

Investing and committing to a bona fide WFO strategy is critical in today’s marketplace, where consumer expectations have never been higher, and your competitors are always ready to capture an unsatisfied customer. How does WFO work in the Call Center? What are the Benefits of using a WFO Solution? WFO TERMS TO KNOW.

Management 86

Management Gamification Quality management Schedule adherence 86

Dialer 360

SEPTEMBER 14, 2022

For call center optimization you need to think about improving your customer experience. While providing outstanding customer service should always be the aim of a call center, it shouldn’t be your primary objective. It’s wonderful if your agents treat customers with respect.

Call Center 26

Call Center Interactive Voice Response Schedule adherence First call resolution 26

Verint

APRIL 23, 2018

The Product Innovation Zone offers attendees the chance to take a sneak peek at what Verint is planning for the future and offer their suggestions and feedback. They can also share their perspectives on doing business with us in the Customer Experience Zone.

Best practices 31

Best practices Contact Center Feedback Customer Experience 31

Verint

FEBRUARY 21, 2018

It’s the Verint Engage global customer conference, and registration is underway for this year’s event at the Sheraton Dallas Hotel May 14 – 17. Inspiration. Professional growth. Networking. There’s a single event that can help you with all of these—and help you better leverage your Verint solutions, to boot.

Entertainment 36

Entertainment Best practices Journey mapping Management 36