NobelBiz

MAY 22, 2022

Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes.

call center workforce 52

call center workforce Call Center Management Gamification 52

SharpenCX

JUNE 16, 2020

Workforce management includes: Forecasting contact volumes Scheduling your staff around high and low volume contacts Managing the day-to-day flux or absenteeism of your staffing Creating a business continuity plan. Read Now: Preparing Your Team for Life’s Complicated Moments: How to Orchestrate a Business Continuity Plan in Your Call Center.

Contact Center 67

Contact Center Management Employee engagement call center workforce 67

Monet Software

APRIL 24, 2020

How WFM and QM combine to engage an offsite call center workforce and deliver superior CX. High-speed internet, cloud-based applications and other technologies have opened a new vista for the call center—the remote agents. Trusting relationships can be difficult to foster at a distance.

Contact Center 62

Contact Center Management call center workforce Average Handle Time 62

JustCall

NOVEMBER 24, 2022

Frontline customer care call center executives can often be exhausted. According to a recent report – 13% to 16% of the call center workforce is disengaged, with nearly 70% still not classified as busy at work. How to Create a (Motivating) Call Center Incentive Program.

Morale 52

Morale Call Center call center workforce Metrics 52

Insite Managed Solutions

DECEMBER 23, 2015

Turning a Contact Center into a Profit Center. 7 Tips for your Quality Monitoring Process. Call Center Attrition Levers. Call Center Coaching Can Lead to Attrition. Destress After an Unpleasant Call. Call Center Quality. Is Your Call Center Workforce Management Optimized?

Call Center 40

Call Center call center workforce Coaching Contact Center 40

Insite Managed Solutions

OCTOBER 14, 2015

Turning a Contact Center into a Profit Center. 7 Tips for your Quality Monitoring Process. Call Center Attrition Levers. Call Center Coaching Can Lead to Attrition. Destress After an Unpleasant Call. Call Center Quality. Is Your Call Center Workforce Management Optimized?

Management 40

Management Abandon rate Metrics Contact Center 40

Calltools

JUNE 10, 2020

Having the right tools and techniques at your disposal can help you develop a team of call center agents that are effective. What is whisper coaching? In short, whisper coaching or call whispering as it is sometimes referred to is when a sales manager “whispers” in the ears of a call center agent during a call.

Coaching 52

Coaching Call Center call center workforce Metrics 52