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The Morale Doctor is In

Monet Software

Do you feel it spreading through your contact center workforce? That’s burnout —and it’s a call center morale killer that usually strikes long-tenured employees but can quickly drag down motivation among almost anyone they come in contact with. . The post The Morale Doctor is In appeared first on Monet Software.

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Boost Morale Of Your Call Center Employees With An Incentive Program

JustCall

Frontline customer care call center executives can often be exhausted. According to a recent report – 13% to 16% of the call center workforce is disengaged, with nearly 70% still not classified as busy at work. This leads to higher turnover, less stress, and better morale in the workplace.

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Are Remote Agents the Future of Contact Centers?

Monet Software

The lasting impacts of COVID-19 are unknown but the accelerated shift to the remote call center workforce management is likely to endure. Will remote agents continue to represent a significant proportion of the call center workforce? The pandemic forced companies to try remote call center agents.

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Remote Control: Managing Work at Home Contact Center Agents

Monet Software

How WFM and QM combine to engage an offsite call center workforce and deliver superior CX. High-speed internet, cloud-based applications and other technologies have opened a new vista for the call center—the remote agents. No longer is the company limited to the talent pool surrounding the contact center.

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Essential Technologies in Call Center Workforce Management

Tenfold - Contact Center Blog

Humana deployed artificial intelligence software trained to detect conversational cues, to coach call-center agents and supervisors, in real-time, when calls with customers were going awry. This is an effective means to slowing turn around and improving productivity by boasting morale.

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How to Best Implement Modern Workforce Engagement Management Solutions in Your Call Center

Monet Software

As a manager, you are in the perfect position to implement modern solutions to improve morale in your call center. Workforce engagement management, a relatively new term in the market, combines solutions that help drive employee engagement through listening to the voice of your employee.