call center workforce Coaching contact center workforce Morale 
Monet Software
NOVEMBER 11, 2020
How to treat employee burnout and reinvigorate call center engagement for the long haul. Do you feel it spreading through your contact center workforce? Can you switch up the work, put them in charge of a project, have them coach a colleague or offer other opportunities? Address their concerns head-on.
Monet Software
MARCH 10, 2021
The lasting impacts of COVID-19 are unknown but the accelerated shift to the remote call center workforce management is likely to endure. Will remote agents continue to represent a significant proportion of the call center workforce? The contact center workforce was already going remote.
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