call center workforce Coaching Morale Quality management 
Monet Software
NOVEMBER 11, 2020
Do you feel it spreading through your contact center workforce? That’s burnout —and it’s a call center morale killer that usually strikes long-tenured employees but can quickly drag down motivation among almost anyone they come in contact with. . The post The Morale Doctor is In appeared first on Monet Software.
Monet Software
MARCH 10, 2021
The lasting impacts of COVID-19 are unknown but the accelerated shift to the remote call center workforce management is likely to endure. Will remote agents continue to represent a significant proportion of the call center workforce? The pandemic forced companies to try remote call center agents.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Monet Software
APRIL 24, 2020
How WFM and QM combine to engage an offsite call center workforce and deliver superior CX. High-speed internet, cloud-based applications and other technologies have opened a new vista for the call center—the remote agents. No longer is the company limited to the talent pool surrounding the contact center.
Tenfold - Contact Center Blog
DECEMBER 28, 2017
Humana deployed artificial intelligence software trained to detect conversational cues, to coach call-center agents and supervisors, in real-time, when calls with customers were going awry. BI tools help managers see if employees are fully engaged.
Monet Software
NOVEMBER 6, 2019
As a manager, you are in the perfect position to implement modern solutions to improve morale in your call center. Workforce engagement management, a relatively new term in the market, combines solutions that help drive employee engagement through listening to the voice of your employee.
Expert insights. Personalized for you.
100 
Let's personalize your content