Hodusoft

NOVEMBER 27, 2022

Boost Your Sales with Telemarketing Software In today’s digitally connected world a whopping 92% of customer communications still happen through business phones. The quality of your customer service relies on how effective your telemarketing efforts are. What is telemarketing software?

Telemarketing 52

Telemarketing Sales Interactive Voice Response call center software 52

Quality Contact Solutions

MARCH 22, 2019

A top-notch quality assurance analyst ensures the agents have the help and feedback they need to grow and improve on their calls. Call monitoring also provides key info to the client. What are the trends from the customers? Call Monitoring is a Treasure Trove of Information. What trends are they hearing?

Call Center 61

Call Center Telemarketing Calibration Best practices 61

OctopusTech

SEPTEMBER 13, 2023

Choosing to outsource call center services is one of the best decisions a company can make as it helps to focus on the core business activities. Using call center outsourcing services is one of the major trends followed by both small and big organizations.

outsourcing 62

outsourcing Call Center Finance Contact Center 62

Noble Systems

MARCH 19, 2021

Every business that takes or makes calls, especially to sell to or service customers, essentially has a call center – whether they have hundreds of agents or a handful of agents (or a team of multi-tasking employees). The Best SMB Call Center Solutions and Features. Auto-Attendant and IVR.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

CSM Magazine

OCTOBER 2, 2019

Why Outsource Call Center solutions? Establishing and running a full-fledged call center involves huge costs in terms of acquiring a large space, infrastructure and training staff, which may be uneconomical. Call center employees often provide the best customer feedback.

outsourcing 45

outsourcing Call Center Telemarketing call center solutions 45