call center solutions Feedback Schedule adherence virtual call center 
ViiBE Blog
APRIL 28, 2021
Implementing service recovery can help improve your first call resolution rate. Two crucial related KPIs that affect employee performance are schedule adherence and absenteeism. Schedule adherence compares an employee’s scheduled hours to the actual hours they spend working. Employee break time.
Hodusoft
JUNE 7, 2024
Quality Monitoring and Feedback “What gets measured gets managed.” “Feedback is the breakfast of champions.” ” These two quotes pretty much sum up the necessity of regular monitoring and feedback. Quality assurance in a call center often involves thoroughly monitoring and evaluating agent performance.
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