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Hodusoft
MAY 10, 2024
A Comprehensive Guide to Virtual Call Center and Contact Centers Even though virtual call centers and contact centers have been around for quite some time, they have gained widespread popularity in the last four to five years only. What Are Virtual Call Centers and Contact Centers?
Hodusoft
MARCH 13, 2024
Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support.
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Callminer
APRIL 23, 2019
Ensure that you are operating under the correct understanding of PCI compliance for your contact center. It may be helpful to schedule monthly time on your calendar to create updates based on agent and management feedback. An often-used subjective measure of ‘quality of service’ is call scoring.
OctopusTech
SEPTEMBER 9, 2023
Call center outsourcing refers to a strategic business decision made by a company to delegate its customer support inquiries from a third-party source often called a Business Process Outsourcer (BPO) rather than hiring an in-house team of employees. This way you reduce the stress of setting up an in-house call center team.
Dialer 360
DECEMBER 5, 2022
Technology is making it easier for businesses to manage customer complaints and feedback. Moreover, technology like internet telephony and VoIP are helping businesses save on costs while delivering better quality customer service. Top call center trends that you expect in 2023. Move to the Cloud. Social Media Engagement.
JustCall
JANUARY 27, 2023
MagicJack is a name that often pops up when enterprises look to implement VoIP business phone solutions. That being said, magicJack is often considered an entry-level solution. Top Features of JustCall Call tracking and recording – Track and record all calls and use these recordings for quality and performance monitoring.
JustCall
JANUARY 31, 2023
Powered by AI, Dialpad doubles up as a unified communications platform that offers text messaging, VoIP calling, and video conferencing tools. Top 8 Alternatives to Dialpad – Choose the Best Call Center Software for Your Business JustCall OpenPhone Grasshopper Zoom Meetings RingCentral MVP Nextiva Google Voice Microsoft Teams 1.
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