call center solutions contact center solutions Interactive Voice Response Surveys 
Cisco - Contact Center
SEPTEMBER 17, 2020
We’ve made it easier for you to receive real-time notifications when your customers give you survey feedback, so that you can quickly follow-up and “close the loop” with your customers. Today, you can survey your customers in real-time via IVR, and using a drip dispatch approach on SMS and email after a voice call.
3CLogic
JULY 21, 2020
Here are just a few key examples highlighting the benefits of migrating to a cloud call center solution versus deploying new or maintaining existing on-premise alternatives: Speed of Deployment. The implementation of an on-premise call center can often vary between 6-12+ months. Not convinced?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
3CLogic
AUGUST 3, 2021
A recent survey from Arise Virtual Solutions reveals that over 65% of customers are only willing to wait on hold for a maximum of two minutes before hanging up. With a cloud contact center solution in place, organizations also have the flexibility to enable remote agents and easily scale to meet changing business requirements.
3CLogic
MAY 26, 2022
Before researching potential contact center solutions, engage in customer journey mapping to understand the inherent needs of your unique customer base. Are they interacting with you on social media? Do you have customer service survey results? Cloud Contact Center Solutions.
JustCall
APRIL 3, 2023
An inbound sales call center is an absolute necessity. Salesforce predicts that an overwhelming 92% of all customer interactions still happen over the phone. However, the same survey suggests that 85% of customers express dissatisfaction with their phone experience. How to Pick the Right Inbound Call Center Solution?
JustCall
MARCH 7, 2023
Add to that the heightened customer expectations today (especially after the pandemic), and you will see the need for a robust analytics contact center solution. Let’s understand this need in-depth and explore the best solutions available. What Is Contact Center Analytics?
3CLogic
SEPTEMBER 28, 2022
Accenture found that half of the patients they surveyed believe “a bad digital experience with a healthcare provider ruins the entire experience with that provider — and 39% believe a good digital interaction has a major influence on the patient experience,” underlying the need for high-quality digital healthcare services.
Expert insights. Personalized for you.
118 
Let's personalize your content