Balto
NOVEMBER 2, 2023
Modern enterprise contact center solutions utilize Artificial Intelligence (AI) and Machine Learning (ML) to identify customer pain points, the causes of low scores, and why your customers aren’t satisfied with their experience with your company. Customers still want to be able to talk to a human when they need to.
CX Accelerator
JULY 1, 2020
Companies with business continuity (BC) plans and with digitally transformed solutions found it easier to adjust. Even for prepared companies, this pandemic definitely battle tested the maturity of those BC plans and their digital maturity. Examples include cloud infrastructure providers, call center solution experts, etc.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CX Accelerator
JULY 1, 2020
Companies with business continuity (BC) plans and with digitally transformed solutions found it easier to adjust. Even for prepared companies, this pandemic definitely battle tested the maturity of those BC plans and their digital maturity. Examples include cloud infrastructure providers, call center solution experts, etc.
NobelBiz
FEBRUARY 22, 2023
Obviously, many individuals will terminate a sales call abruptly once they recognize it as such, but a great sales professional will position themselves with quickness and dignity, so that no one has to face the cognitive dissonance of hanging up on someone who is still talking.
NobelBiz
FEBRUARY 22, 2023
Obviously, many individuals will terminate a sales call abruptly once they recognize it as such, but a great sales professional will position themselves with quickness and dignity, so that no one has to face the cognitive dissonance of hanging up on someone who is still talking.
JustCall
FEBRUARY 13, 2024
You definitely need a change. Salesforce Service Cloud Source: Salesforce Service Cloud Salesforce Service Cloud stands out as a highly customizable cloud-hosted contact center solution. CallHippo Source: CallHippo CallHippo, a cloud-based call center solution, is ideal for businesses requiring bulk calling capabilities.
NobelBiz
FEBRUARY 21, 2023
While there is no single, all-encompassing definition of customer engagement, it can be thought of as a customer’s feeling for a brand. For call centers, customer engagement is a proxy for the quality of the relationship between their business and their client. How critical is customer engagement?
Expert insights. Personalized for you.
52 
Let's personalize your content