TechSee

NOVEMBER 10, 2020

Visual assistance bridges the visual gap between customers and contact centers. Instead of technical support agents attempting to explain with words how customers can fix their issues, they can visually show them via step-by-step actions and movements. The FTF rates are raised, and the time spent on site is shortened.

Customer Service 207

Customer Service Self service Average Handle Time Contact Center 207

IdeasUnlimited

FEBRUARY 12, 2024

IdeasUnlimited’s receiving the Manifest award highlights our innovative edge in call center and virtual assistant services. Our call center solutions, for instance, have been a game-changer, enabling companies to extend their customer service hours significantly, leading to notable improvements in customer satisfaction rates.

Technical Support 52

Technical Support Call Center call center solutions Customer centricity 52

NobelBiz

JANUARY 16, 2024

A consultative approach, focusing on understanding the lead’s challenges and goals, helps build credibility and forge a stronger relationship. It is a powerful tool in outbound call center campaigns, enabling businesses to proactively engage with customers and drive sales.

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

TechSee

NOVEMBER 6, 2018

Augmented Reality remote assistance takes this concept further by using AR and streaming videos to link the contact center and headquarters to the customer’s home or the field where the work is being performed, enabling agents to remotely solve hardware issues – seamlessly bridging the physical and virtual worlds.

Technical Support 104

Technical Support Call Center Technology Enterprise 104

Callminer

AUGUST 1, 2017

It’s crucial that contact centers implement a tool that pulls in all of the necessary portals and processes into one simplified platform. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. The best thing that you can do to increase efficiency at a contact center is…”.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Global Response

FEBRUARY 13, 2022

Some of the main services a call center may offer includes: Provides (potentially 24/7) customer service by phone. Provides consistent customer support and branded messaging. Can focus on customer service, technical support, and/or marketing/sales. What services does this call center offer?

Call Center 62

Call Center Interactive Voice Response outsourcing Contact Center 62

NobelBiz

MARCH 23, 2022

Few, however, are those who, in the context of a contact center, have a clear understanding of how to monetize the omnichannel business model. Jason Cutter, CEO of Cutter Consulting Group. Check our webinar session for contact center decision-makers who are exploring the implementation of omnichannel technology in their organizations.

contact center solutions 52

contact center solutions Contact Center voip call center software 52