Hodusoft

FEBRUARY 29, 2024

For effective decision-making, it’s crucial to access key metrics in real time, such as: Call volume by day Average Handling Time First Call Resolution Abandon rates Queue status But MSPs that use below-average call center solutions lack the access to key real-time data.

Call Center 52

Call Center Abandon rate call center software Omni-channel support 52

3CLogic

MAY 26, 2022

Dynamic Solutions: Customers crave multiple options to reach your contact center. Personalization: Customers want a personalized experience at every touchpoint. When you integrate data across platforms, contact center agents will be empowered to support each customer and their unique needs. How is this achieved?

Interactive Voice Response 52

Interactive Voice Response Customer Experience Management Journey mapping 52

JustCall

MARCH 23, 2023

Instead of a standalone IVR system, opt for telephony and call center solutions with in-built IVR systems. In this article, we look at the ten best IVR solutions. This data benefits companies looking to measure their call center agents’ performance. When to Use JustCall? When to Use Aircall?

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52

JustCall

APRIL 3, 2023

<H4> Top Features of AirCall Cloud-based call center solution. Automatic call distribution and routing. Call recording and voicemail. Smart dialer for outbound calling. <H4> Top Features of CloudTalk Automatic tracking and recording and call queuing. Internal extensions for each agent.

Interactive Voice Response 52

Interactive Voice Response Enterprise Analytics call center software 52