Talkdesk
MARCH 12, 2021
Talkdesk is an enterprise cloud contact center as a service (CCaaS) solution provider empowering companies to deliver customer experience excellence and top-notch quality of service (QoS). Founded to bring a paradigm shift into the realm of call center solutions, it became the first CCaaS unicorn startup in 2018.
Hodusoft
FEBRUARY 29, 2024
For effective decision-making, it’s crucial to access key metrics in real time, such as: Call volume by day Average Handling Time First Call Resolution Abandon rates Queue status But MSPs that use below-average call center solutions lack the access to key real-time data.
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3CLogic
MAY 26, 2022
When you integrate data across platforms, contact center agents will be empowered to support each customer and their unique needs. What happens when a customer uses a chatbot to ask for assistance, but can't get a resolution? Then when customers do make the call, they have a more streamlined customer experience.
JustCall
MARCH 23, 2023
Instead of a standalone IVR system, opt for telephony and call center solutions with in-built IVR systems. In this article, we look at the ten best IVR solutions. This data benefits companies looking to measure their call center agents’ performance. When to Use JustCall? When to Use Aircall?
JustCall
APRIL 3, 2023
<H4> Top Features of AirCall Cloud-based call center solution. Automatic call distribution and routing. Call recording and voicemail. Smart dialer for outbound calling. AI-powered chatbots to handle routine queries and free up agents for more complex issues. G2 Rating: 4.4 G2 Rating: 4.5
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