Hodusoft
MARCH 9, 2021
This calls for extreme coordination for enhanced operational efficiencies, particularly so in the light of changed circumstances following the pandemic. The call center software could be just the catalyst for automobile sector to enhance its value chain. Such calls are recorded for future analysis and follow up.
Hodusoft
FEBRUARY 14, 2020
If you are starting a call center or wish to upgrade your contact center software then go through this list of top 10 call center software for 2020 and select one that suits your operations the best. HoduCC – Call Center Software. Who is Hodusoft you may well ask.
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Hodusoft
AUGUST 6, 2020
The pandemic is not going away anytime soon and, in any case, work from home could be an opportunity to gain from the right software to keep employees connected. Think of hosted contact center solutions from a vendor like Hodusoft. Reduced costs, normal operations. Do not let adequate infrastructure get in your way.
Hodusoft
NOVEMBER 13, 2019
The face to face experience Social media integration is fine in contact center solutions but for agents and customers to view each other during a talk is much better. WebRTC is what makes face to face video chat and conference possible. It gains more ground in 2010, especially in helping with big data analysis.
Hodusoft
MARCH 8, 2019
Ecommerce sites can do much better if they simply opt for better communication software that assures customer delight. Something as simple as contact center software can create better engagement opportunities. What does contact center software have? How do all these impinge e-commerce operators?
Upstream Works
JULY 16, 2020
Here are two key technologies contact centers need for work-from-home agents to thrive during the global pandemic. Technology #1: Omnichannel Contact Center Solutions. Legacy systems in contact centers might be able to provide passable or even good CX, but they aren’t able to provide great CX.
Hodusoft
SEPTEMBER 9, 2019
On the operational side, the call center software should have a rich set of features that includes telephone, unlimited concurrent calls, interactive voice response, intelligent routing of calls to the right executive who happens to be free, queuing, call monitoring, call recording, barge-in, whisper facility, conference calling and voicemail.
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