call center professionals, Education and Knowledge Base

Who Is Today's Call Center Agent?

CCNG

MAY 11, 2022

Who is applying for call center jobs today? People applying for call center agent jobs in the U.S. vary by gender, age, race, education, and location. Using a database of 30 million profiles, Zippia, a career research firm, estimated there are over 417,188 call center agents currently employed in the U.S. (We

Call Center

Call Center outsourcing Agent burnout Business Process Outsourcing

Advantages of early caller validation

TRUSTID

APRIL 24, 2019

It makes sense that having information upfront can help us make faster, more educated business decisions. So when it comes to identifying customers over the telephone channel, validating callers early in the authentication process works to the advantage of contact centers.

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Customer Contact Central

Who Is Today's Call Center Agent?

Advantages of early caller validation

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