Call center experience Morale Personalization Technical Support 
Outsource Consultants
NOVEMBER 29, 2021
This has created improvements to team efficiency, bottom-line revenue, and agent morale. In response to the remote agent trend, leaders are embracing a “hub and spoke” call center model. This model allows for agents to work comfortably from home but within a proximal distance for occasional in-person visits.
SmartAction
NOVEMBER 22, 2023
Artificial Intelligence (AI) provides an unprecedented opportunity to revolutionize the call center experience for the 59% of your customers who prefer telephone communication. We’re not talking about the time-consuming interactive voice response (IVR) of the past that provided a less-than-optimal customer experience.
Expert insights. Personalized for you.
128 
Let's personalize your content