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The Future of Remote Agent Call Centers

Outsource Consultants

This has created improvements to team efficiency, bottom-line revenue, and agent morale. Look for essential support functions to remain in office, particularly: In cases of compliance or security, where clients insist on in-office controls. We’ve covered the remote-work benefits and trends that call center leaders can expect in 2022.

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Why Every Contact Center Manager Should Consider Voice-Driven AI

SmartAction

Artificial Intelligence (AI) provides an unprecedented opportunity to revolutionize the call center experience for the 59% of your customers who prefer telephone communication. We’re not talking about the time-consuming interactive voice response (IVR) of the past that provided a less-than-optimal customer experience.