Vcaretec

JUNE 6, 2022

We regularly send and analyze customer surveys, conduct data mining exercises to gauge trends, and gather real-time customer care feedback through web chat, social media, and email. If your customers are your biggest asset, then customer care must be one of your organization’s strongest practice areas.

Customer advocacy 90

Customer advocacy Wireless Customer Care Benchmark 90

Maru Group

JUNE 11, 2019

Focus that would allow for an almost myopic, but manageable view of the data to be able to refine how it is collected, define it in clear terms and then tie it to customer feedback data to provide a more holistic picture of the business. The key metrics are being captured, but incorrectly defined.

Metrics 40

Metrics Big data Feedback Call center experience 40

Maru Group

JUNE 11, 2019

Focus that would allow for an almost myopic, but manageable view of the data to be able to refine how it is collected, define it in clear terms and then tie it to customer feedback data to provide a more holistic picture of the business. The key metrics are being captured, but incorrectly defined.

Metrics 40

Metrics Big data Feedback Call center experience 40

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

When listening to the voice of the customer, remember to include and share the positive feedback. Acting on negative feedback will strengthen customer engagement and sharing and acting on positive feedback will strengthen employee engagement. Tap this knowledge base to better understand employee views.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56